Terms of Service

1. What we do

SqueakClean connects you with trained cleaning professionals for bathroom, kitchen, full-flat and other cleaning services. Services are performed by verified professionals engaged through our platform.

2. Accounts

You must be 18 or older and provide a working mobile number. You are responsible for keeping your PIN confidential and for activity under your account. Sharing accounts, impersonation and fraudulent bookings are not allowed.

3. Bookings and pricing

Prices shown at checkout are fixed for the selected services and add-ons. Extra work requested on site, or jobs found to be substantially larger than described, may be quoted separately and must be approved by you before it is done. Time slots are best-effort arrival windows.

4. Payments

You can pay in cash on completion, or online where the online option is enabled. Online payments are processed by a regulated payment provider; a booking is only treated as paid after the provider confirms the payment on our servers.

5. Your responsibilities

• Provide safe access to the premises, water and electricity.
• Secure cash, jewellery, documents and fragile or high-value items.
• Treat professionals with respect; harassment or abuse ends the job immediately.
• Do not hire or pay a professional outside the platform for platform-booked work.

6. Cancellations and refunds

Cancellation windows, charges and refunds are described in our Cancellation & Refunds policy, which forms part of these terms.

7. Recurring plans

Repeat cleaning plans create a new booking at your chosen frequency at the price current on the day the booking is created. You can pause, skip or cancel a plan anytime before the next booking is created.

8. Liability

We take reasonable care in selecting professionals. If damage is caused by proven negligence during a job, report it within 48 hours with photos and we will investigate; our liability is limited to repair, replacement or refund up to the value of the affected booking, except where the law provides otherwise. We are not liable for pre-existing damage, normal wear, or items you were asked to secure.

9. Suspension

We may suspend or close accounts involved in fraud, abuse, non-payment, or repeated policy violations.

10. Governing law and contact

These terms are governed by the laws of India, with jurisdiction in Indore, Madhya Pradesh. Questions: support@squeakclean.app or +91 93014 99921.