Privacy Policy

1. Information we collect

• Account details: your mobile number, name, and the one-time password / PIN you set. PINs are stored only as salted cryptographic hashes, never in readable form.
• Service details: service addresses, chosen services, dates, time slots, notes and instructions you give a cleaning professional.
• Booking and payment records: amounts, payment status, invoices, refunds and cancellations. Card / UPI credentials are never stored by us; online payments are handled by a regulated payment provider.
• Job media: before/after photos uploaded by the assigned professional for the job you booked. These are stored privately and visible only to you, the assigned professional and our support staff.
• Messages: chat messages between you and the assigned professional for a booking.
• Device and technical data: push notification token (only if you allow notifications), app version, and security logs such as sign-in attempts and IP-derived metadata used to prevent fraud.

We do not collect precise background location, contacts, SMS content, call logs, or files outside the photos you or your professional deliberately upload.

2. Why we use your data

• To create and secure your account and verify your mobile number.
• To take, price, assign, schedule and complete your bookings.
• To let you and your assigned professional communicate about the job.
• To send booking, arrival, completion, payment and support notifications.
• To process payments, refunds and professional payouts.
• To prevent fraud and abuse, and to meet tax and legal obligations.

3. Sharing

We share only what is needed: your first name, service address, slot and job notes with the professional assigned to your booking; transaction data with our payment provider; push tokens with the notification delivery service; and data with authorities where the law requires it. We never sell your personal data or share it for third-party advertising.

4. Storage, security and retention

Data is stored on managed cloud infrastructure with encryption in transit, row-level access control, hashed credentials and private storage for photos. Account data is kept while your account is active. After deletion we remove your identifying data immediately and keep only anonymised booking, invoice and tax records for the period required by law (currently up to 8 years in India).

5. Your rights and account deletion

You can view and correct your details in the app, change your PIN, remove saved addresses, turn off notifications from your device settings, and delete your account at any time from Account → Delete account or via our account deletion page. You may also email us to request a copy or deletion of your data.

6. Children

The app is not intended for anyone under 18. We do not knowingly collect data from children.

7. Changes

We will update this page and the "last updated" date when this policy changes, and notify you in the app for significant changes.

8. Contact us

Email: support@squeakclean.app
Phone: +91 93014 99921
Address: SqueakClean Home Services, Indore, Madhya Pradesh, India