Cancellation & Refunds

Cancelling a booking

• More than 4 hours before the slot: free cancellation, full refund of any amount paid.
• Within 4 hours of the slot: a visit charge may apply to cover the professional's travel; the rest is refunded.
• After the professional has arrived: the minimum service charge applies.

Cancel from Bookings → open the booking → Cancel booking.

Rescheduling

You can reschedule free of charge up to 4 hours before the slot, subject to availability.

Re-clean guarantee

Not happy with the work? Report it within 24 hours of completion with photos. We will arrange a free re-clean of the affected area, or issue a partial refund if a re-clean is not practical.

Refund method and timeline

Approved refunds for online payments are returned to the original payment method, normally within 5–7 working days after approval (bank timelines may add a few days). Cash bookings have nothing to refund unless money was already collected; in that case we refund by UPI to the number you provide.

Recurring plans

Pausing or cancelling a repeat plan stops future bookings. Already created bookings follow the normal cancellation rules above.

Raising a refund request

Use Account → Need help? in the app, or email support@squeakclean.app with your booking number. Every request is reviewed by our team and you are notified of the decision in the app.